HCL: Latest Job Openings, Reviews and Ratings & Profile wise Salary Distribution
We've calculated that the average salary at HCL is $71K based on 54 user-submitted salaries
A total of 27 HCL employees gave HCL an average happiness rating of 3.8 out of 5.0.
3.2I currently work for HCL Americas as a Group Operations Manager. I have a total staff of around 200 indirect reports and a management team of 1 Sr. Manager,4 Managers and some workforce management professionals as direct reports.
HCL is an India based company who's primary business is selling and delivery of IT Services. The largest portion of the 100,000 or so employee base is in India (60k employees) with only a few thousand in the US. It takes some time to learn how to navigate the culture that is infused into the company fabric. There is unfortunately no sincere effort to understand and adopt American culture as it relates to delivery of services in the US.
Another area HCL could improve is to show a genuine effort to mirror some of the training and promotion based programs offered in India in the other countries they deliver services. Studies have shown two of the chief contributors to customer satisfaction are First Call Resolution and Employee Satisfaction. The inference aligns with my overall philosophy that happy employees deliver a better product that unhappy employees. If they were to employee a US based attaché to help with some of the cultural imbalance I think their retention could climb
2.5HCL had some great local employees, extremely flexible work/life balance, and I loved the work I was doing, in and of itself. Globally though, the company was a red-tape nightmare. It was completely disorganized, no local HR, and the few helpdesk people were all in India and clueless. We didn't even have desks or work machines when we started. A 3rd party company handled the transfer of money from HCL to the contract agencies, but has been committing extortion. HCL laid off all contractors "coincidentally" after getting a new 3rd party company.
2.6HCL Technologies told me that I was going to be working in software and had me running scripts and working as an IT technician. They had initially asked me to relocate to Jersey City. They asked me to relocate a 2nd time within 3 months of living in Jersey City. The issue came from them refusing to pay the initial relocation that was in the contract. It wasn't until I left and got a lawyer involved that they paid.
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