Harland Clarke Employee Reviews for Call Representative

"New Braunfels location-Training was always TERRIBLE except the very first training with Kristin, after it was never the same. Adrian Smith was very unfocused and didn't make sure employees were fully knowledgeable on the project. Therefore, we went into the project not fully having access to the system we would be handling and then forced to assist with ordering checks even though we hadn't been correctly trained, we were prompted to learn ourselves through a poor power point on the knowledge management resource, which changed after training- which made what we learned in training "irrelevant" according to Linda Cameron. Magda Ellis and Linda Cameron were completely unorganized and didn't make it easy to understand simple tasks that supervisors SHOULD already know. Were Very inconsistent with entering exceptions for time to workforce and would tell employees to double check to make sure it got entered ... (Not our job, it's theirs) & They would leave during training and then give attitude when asked questions, and then take their PTO right after training would end- & the program would start.. as though to escape their responsibility at the beginning with assisting the Call agents questions, which would result in us having messed up unaccounted shrinkage due to only one supervisor being present and putting in the times for all call reps- resulting in people getting fired prematurely. They would ignore questions and then blame contractors for mess ups in authentication steps. When I brought attention to these errors and inconsistency- I got let go. Being told it was due to authentication but I had been working there longer than 6months and they still tried to say it was due to failed authentication, and not the fact that I kept calling them out on their unprofessional actions. Not to mention them completely changing the authentication list abruptly and agents still weren't too savvy on the net"