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Industry: Retailers · HQ: Richfield, MN

Working at Geek Squad in Downers Grove, IL: 1 Employee Job Reviews by Real Employee working in Downers Grove, IL Area

Browse Geek Squad Reviews by Job Title →

On average, employees in Downers Grove, IL at Geek Squad give their company a 4.4 rating out of 5.0 based on 1, whereas overall Average Rating of Geek Squad is 3.7 out of 5.0 based on 70 Geek Squad Review Ratings. The happiest Geek Squad employees in Downers Grove, IL are Field Service Managers submitting an average rating of 4.4.

17%
51%
17%
13%
2%
3.7
Average Rating
(based on 53 Geek Squad Review Ratings)

Ratings by Category

Company Culture
3.6
Growth Opportunities
2.8
People You Work With
4.3
Person You Work For
4.2
Rewards You Receive
3.3
Support You Get
3.7
Way You Work
3.8
Work Setting
3.6
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Consultation Agent
"Geek Squad is an amazing company to work for. You will learn many things about customer service that one simple over the phone position cannot do. You will also learn about proper documentation of items taken care of in a professional environment. There is room to move up, but you have to be more motivated, and might need a few certificates to be looked at. The pay is okay, compared to local competition. Agents need to be paid more per hour, because more agents leave the job per year."
Posted 11 years ago in Rochester, MN

Working at Geek Squad in Downers Grove, IL: 1 Employee Reviews

Field Service Manager
in Downers Grove, IL

What do you like about working at Geek Squad?

"People culture, training and growth opportunities, flexibility, system management, passion for technology."

Do you have any tips for others interviewing with this company?

"Show passion for technology and outgoing personality while keeping the geek at bay, customers like to be educated at their level."

What don't you like about working at Geek Squad?

"Micromanagement of the bottom line and lack of technical development."

What suggestions do you have for management?

"Put more emphasis on technical development and training instead of upsell strategy."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 4 / 5
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