Working at eHealthInsurance in Austin, TX: 2 Employee Job Reviews by Real Employee working in Austin, TX Area

"Love the company and the opportunity. The people and the culture really make you feel like you are at home. Overall I have nothing negative to say of the company. Work hard and you will achieve everything you set to."

"Working in the Austin office as a sales rep is an absolute joke. You have completely incompetent management making 6 figures who have no clue how to perform the simplest of job tasks. They ride the success of top performers, but do little to actually mamage. They blame those under them for their failures. It is absolutely beyond me how senior leadership is so blind to what is actually happening. The phone systems are amaturish at best and nobody has a clue how to run a call center. Software glitches are constant and dont even get me started on how incompetent the client scheduling is done. Only place where managers are not required to sell in a sales environment, but they can certainly lecture and blame and point to reports they just discovered after 2 years of doing the same job. Pathetic. The reports we already showed them 2 years ago that at the time they said were inaccurate. In addition to being the only outbound call center, we are also paid lower than the easier inbound centers. The way employees are treated is borerline abusive. They act as if we should be grateful for them doing the minimum required by law in the work place to avoid lawsuits. Absolute dump. I am not a poor performer. I do ok, however for less experienced people the lack of actual leadership is making this place a living hell. I spend half my talking people of the ledge or doing my idiot managers job for them all while they pretend to work. Leadership says one thing, then managers say another. Nobody knows who is correct and it puts employees in a constant state of confusion. Dont bother voicing concern eithet because instead of addressing them, your managers(not one..this is oFFICEWIDE), will ensure you are branded a complainer and will never be allowed to move up. Its a dead end job. Unless you get into management, this place needs to be avoided at all costs. We are treated like indentured servants, being shamed if we take a REQUIRED lunch or breaks, or if we have to go to the doctor."