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Working at EarthLink in Pasadena, CA: 19 Employee Job Reviews by Real Employee working in Pasadena, CA Area

Browse EarthLink Reviews by Job Title →

On average, employees in Pasadena, CA at EarthLink give their company a 1.3 rating out of 5.0 based on 19, whereas overall Average Rating of EarthLink is 3.6 out of 5.0 based on 73 EarthLink Review Ratings. The happiest EarthLink employees in Pasadena, CA are Technical Support Engineers submitting an average rating of 4.4 and Customer Service Specialists with a rating of 4.7.

19%
42%
25%
14%
0%
3.6
Average Rating
(based on 36 EarthLink Review Ratings)

Ratings by Category

Company Culture
3.4
Growth Opportunities
3.1
People You Work With
4.4
Person You Work For
3.9
Rewards You Receive
3.4
Support You Get
3.5
Way You Work
3.8
Work Setting
3.5
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"EarthLink is an excellent company to work for. Lots of PTO and great benefits. The company has much room to improve its processes. Once it achieves that, it should become a highly profitable one creating even greater opportunities. One key factor holding the company back is lack of innovative managers with real world experience. The company needs to stop following technology and create their own idea processes and then fit technology to complete the process design."
Posted 10 years ago in Rochester, NY

Working at EarthLink in Pasadena, CA: 19 Employee Reviews

EarthLink Employee

"I have worked at EarthLink for over 13 years. The consistent thing has been the good engineers but poor management. The current crop of management is the worst of all and make completing projects on time almost impossible due to their can't do attitude and political maneuvering. A once proud company is dying on the vine due to mismanagement at all levels."

Person You Work For 2 / 5 People You Work With 4 / 5 Work Setting 2 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 2 / 5
Company Culture 5 / 5 Way You Work 3 / 5
Customer Service Specialist
Person You Work For 4.7 / 5 People You Work With 4.8 / 5 Work Setting 4.9 / 5
Support You Get 4.8 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4.8 / 5
Company Culture 4.8 / 5 Way You Work 4.9 / 5

Company-Industry Rating Comparison

3.6
EarthLink (73)

4.8 Highest Rated in this Industry is Boot Camp Digital (5)
2.7 Lowest Rated in this Industry is Convention Data Services (5)
3.7 Average of All Companies in this Industry (3,471)
Technical Support Engineer
People You Work With 4.8 / 5 Work Setting 4.9 / 5 Support You Get 4.9 / 5
Rewards You Receive 4.8 / 5 Growth Opportunities 4.9 / 5 Company Culture 4.9 / 5
Way You Work 4.8 / 5
Technical Support Representative
Person You Work For 3.3 / 5 People You Work With 3.8 / 5 Work Setting 4 / 5
Support You Get 3.1 / 5 Rewards You Receive 2.1 / 5 Growth Opportunities 4 / 5
Company Culture 3.3 / 5 Way You Work 3.1 / 5
Technical Support Engineer

"I loved working at EarthLink."

Person You Work For 3.9 / 5 People You Work With 5 / 5 Work Setting 4.3 / 5
Support You Get 3.5 / 5 Rewards You Receive 3.1 / 5 Growth Opportunities 3.1 / 5
Company Culture 5 / 5 Way You Work 3.2 / 5
Network Operations Center Technician
Person You Work For 4.8 / 5 People You Work With 4.5 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 2.4 / 5 Growth Opportunities 4.1 / 5
Company Culture 4.2 / 5 Way You Work 4 / 5
QA Analyst

"It was a great place to work during the golden era of the internet .com"

What do you like about working at EarthLink?

"EarthLink was a culture and way of working the thrived on growth and innovation."

Do you have any tips for others interviewing with this company?

"ELNK has a foot in the door of many industry outlets. Its a great place to start, transition and grow."

What don't you like about working at EarthLink?

"Distance, the deterioration of off shore work to offshore hire, legacy knowledge and work ethic changed to more strict and more how do we do this"

What suggestions do you have for management?

"Don't grow up so fast. ELNK is a telecommunications company but I don't use any service or software from them."

Sales Representative

"Working for Earthlink was a wonderful experience."

What do you like about working at EarthLink?

"I enjoyed having that open-door policy of being able to talk directly to Sky Dayton. I also enjoyed the income potential."

Do you have any tips for others interviewing with this company?

"Just stay focused on the questions and remember this is/was a fun company to work for."

What don't you like about working at EarthLink?

"Towards the end, I didn't like some of the choices that were made in regards to who should be our supervisors, because there were two people whom I didn't feel were qualified for the position."

What suggestions do you have for management?

"I would suggest they return to the way the company used to be structured in the past."

QA Manager

"Good place to hang."

Director of Marketing

"EarthLink is downsizing severely."

What do you like about working at EarthLink?

"Great coworkers: friendly and funny. Very relaxed dress code. Like being in the technology industry. Liked working for a growing company (no more) with many challenges. Liked learning new things and taking on new responsibilities."

What don't you like about working at EarthLink?

"Downsizing. Resource limitations constraining ideas."

Senior Partner

"EarthLink was a great place to work while I was there. It has changed a lot in the past couple years, so I cannot say what the environment is like presently."

What do you like about working at EarthLink?

"Independence, growth, innovative, intelligent team, thriving culture"

Do you have any tips for others interviewing with this company?

"Must be a self-starter who can manage yourself and develop ideas on your own."

What don't you like about working at EarthLink?

"Corporate restructuring every 6 months-1 year. Redefined their mission too often."

What suggestions do you have for management?

"Focus on what will work for EarthLink in the future, invest wisely and keep the momentum without changing gears too often."

Senior Manager

"Best job I've ever had."

Executive Assistant to the CTO

"I worked for Earthlink in it's infancy and the comraderie and focus on employee retention was incomparable. It's not the same these days."

What do you like about working at EarthLink?

"The people and talent I had the opportunity to work with."

What don't you like about working at EarthLink?

"The new management philosophy."

What suggestions do you have for management?

"They need to get back to basics - remember what it was like when we had the data center running out of basically a walk in closet and the employees that made sure our service stayed up and running - even when we were on a generator and the LA County Sheriffs were threatening to shut us down because of the noise to the surrounding residences."

Sales Representative

"Was great while it lasted (outsourced job to India)"

eCommerce Product Manager

"Great place to work but the company business model is out of date."

What do you like about working at EarthLink?

"The way they take great care of their employees."

Do you have any tips for others interviewing with this company?

"Make sure you have a position you're willing to stay in for a long period of time."

What don't you like about working at EarthLink?

"The business model."

What suggestions do you have for management?

"Find a new business to be in or close the company."

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