DHL Express Employee Reviews for Customer Service Representative
Browse DHL Express Reviews by Job Title →Customer Service Representatives at DHL Express give their company a 3.7 out of 5.0, while the average rating for DHL Express is 3.9, making them 5% less happy than every other employee at DHL Express and 3% less happy than every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for Sykes.
"I have worked for DHL before joining the military. It was a great environment."
What do you like about working at DHL Express?
"The people were great. I worked there for 27 years and I was the longest stayed worker."
Do you have any tips for others interviewing with this company?
"This company was bought out by Airborne so I don't have any knowledge after I was laid off."
What don't you like about working at DHL Express?
"Nothing except sometimes the leads wouldn't be very forgiving to the drivers. All around I have nothing really bad to say."
What suggestions do you have for management?
"My manager was always very nice to me. I would take care of her needs all day."
"OK place to work. Very nice people."
What do you like about working at DHL Express?
"The people."
Do you have any tips for others interviewing with this company?
"Be open and honest."
What suggestions do you have for management?
"My manager was very professional and personable. I really enjoyed working with her and wouldn't have changed her methods."
Average DHL Express Attributes by Customer Service Representative
"It is a good company, but the merger was horrible. Lots of people left because of the bad merger implementation."
What do you like about working at DHL Express?
"Diverse culture."
Do you have any tips for others interviewing with this company?
"Logistics work experience, know another language will be a benefit."
What don't you like about working at DHL Express?
"Bad management."
What suggestions do you have for management?
"Micromanagement is a bad thing."
"Great job."
What do you like about working at DHL Express?
"Stability."
What don't you like about working at DHL Express?
"A little boring."
"In order to continue to compete in this industry with UPS and Fedex, DHL must prioritize and restructure its image with 5 years worth of layoffs, it is no wonder you have disgruntled taxpayers and communities."
What do you like about working at DHL Express?
"I loved the management team there. It was like you didn't mind you were undercompensated because you were overcompensated with a quality team all around."
Do you have any tips for others interviewing with this company?
"I would not recommend due to the uncertainty of the DHL network."
What don't you like about working at DHL Express?
"The massive layoffs. First, the drivers, over 50 drivers with the Airborne merge in Miami alone, then 2 call centers in Miami with 100 employees, then DHL management members, then the sales team downsizing, then the slow downsizing of service centers which affected more jobs, and then the independent contractor's downsizing. Soon the freight will get serviced by U.S. Mail and there will no longer be a need for the local service centers."
What suggestions do you have for management?
"Look into working with UPS or USPS. Things seem to continue to downslope."
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