52,712 Customer Service Supervisor Jobs Nationwide
The primary duty of a customer service supervisor is to manage a team of customer service representatives. In some smaller companies, the supervisor may be responsible for managing the entire customer service department of the business. Daily tasks include: supervising representatives, ensuring quality interactions between customers and representatives, helping to resolve complex customer service issues, as well as escalating issues to the company's management when necessary.
Skillset: Customer service supervisors need to be organized and have good management skills. They also need to have a talent for problem solving by finding creative solutions to customer issues. Supervisors need to have the ability to motivate their team to meet and exceed assigned goals.
Education: A bachelor's degree in business or human resources is preferred, even if not required for all customer service supervisor positions. Having several years of experience in customer service as well as having worked in junior management positions may sometimes be accepted as a substitute for formal education.
Career Path: Pursuing a degree in HR or business management is recommended. Acquiring experience as a customer service representative is a good way to attain this position, as many companies promote experienced customer service representatives to supervisory positions.
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