5,159 Customer Care Specialist Jobs Nationwide
A customer care specialist is someone who handles customer feedback and resolves customer complaints. The majority of customer care specialists will spend most of the day communicating with customers, either over the phone or in person. This job can require reviewing billing, technical support or general customer concerns.
Skillset: Most customer care specialists are expected to have a strong background in customer service. Depending on the company or position, these specialists may also need to be familiar with account management software, company policies and retention practices. Basic computer skills are also frequently required for these jobs.
Education: The majority of customer care specialist positions can be filled by people who have a high school diploma or GED. Few of these positions require college, but post-secondary education can be a plus for employers.
Career Path: The position of customer care specialist is often used as a stepping stone into supervisory and management positions. Specialists that excel in customer retention and satisfaction are often put in charge of managing other specialists within a company.
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