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7 CIGNA Customer Service Associate Reviews

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Customer Service Associates at CIGNA give their company a 4.1 out of 5.0, while the average rating for CIGNA is 3.9, making them 5% happier than every other employee at CIGNA and 13% happier than every other Customer Service Associate on CareerBliss - the happiest Customer Service Associates work for Gander Mountain.

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4.1
Average Rating
(based on 5 Customer Service Associate Review Ratings)
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Customer Service Associate
in Chattanooga, TN

"I have worked for Cigna for almost a year and a half. They have great benefits, and PTO planned or unplanned. The Company has an abundance of positions to offer people, all of which are properly compensated. I can honestly say they Cigna is customer focused and want all of their members to he as educated as possible, healthy as possible, while being as cost efficient as possible."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Customer Service Associate
in Bourbonnais, IL

What do you like about working at CIGNA?

"The managerial support and dental benefits, not to mention my co-workers."

Do you have any tips for others interviewing with this company?

"Just be who you are and if you're a good fit, they'll see it."

What don't you like about working at CIGNA?

"The customers can be difficult to deal with at times."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5

Average Customer Service Associate Ratings in the Past 10 Years

Year Salary
2011 $4
2012 $4
2020 $3
Customer Service Associate
in Bradley, IL

What do you like about working at CIGNA?

"I learned a lot about benefits and how to explain them to others."

Do you have any tips for others interviewing with this company?

"Be prepared for an ever changing company in their policies and procedures."

What don't you like about working at CIGNA?

"It was impossible to move to another department within the company if you were a customer service associate because of the great turnover rate in the department."

What suggestions do you have for management?

"Let your people grow and develop in other areas of the company where their skills and knowledge can help grow the company as well."

Person You Work For 3 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 3 / 5 Rewards You Receive 5 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Customer Service Associate

"Time was short but it was a nice place to work."

Person You Work For 5 / 5 People You Work With 3.5 / 5 Work Setting 3.9 / 5
Support You Get 4.1 / 5 Rewards You Receive 3.8 / 5 Growth Opportunities 3.8 / 5
Company Culture 3.7 / 5 Way You Work 3.9 / 5

Average CIGNA Attributes by Customer Service Associate

Company Culture
3.6
Growth Opportunities
3.5
People You Work With
4.7
Person You Work For
4.4
Rewards You Receive
3.9
Support You Get
4.2
Way You Work
4.6
Work Setting
4.3
Customer Service Associate
in Charlotte, NC
Person You Work For 4 / 5 People You Work With 4.8 / 5 Work Setting 4.8 / 5
Support You Get 4.8 / 5 Rewards You Receive 4.7 / 5 Growth Opportunities 4.8 / 5
Company Culture 4.2 / 5 Way You Work 4.9 / 5
Customer Service Associate

What do you like about working at CIGNA?

"Very fast paced environment."

Do you have any tips for others interviewing with this company?

"To go prepared for interview questions and be professionally dressed."

What don't you like about working at CIGNA?

"Having to tell a customer their benefits didn't cover a certain illness or condition."

What suggestions do you have for management?

"Senior management is great."

Customer Service Associate

What do you like about working at CIGNA?

"I liked the ability to have flex hours. Management cared about the employees. There were health fairs, activities, etc. for employees to participate in."

Do you have any tips for others interviewing with this company?

"Be yourself."

What don't you like about working at CIGNA?

"I saw some changes that Cigna went through and it was sad to see coworkers get displaced by downsizing."

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