Stop treating people poorly, listen to what your good employees are telling you, OBEY THE LAWS - these are LAWS not suggestions - pay attention to the FDA laws and stop disobeying them. Give yearly raises, and some good old fashioned honesty would be a big benefit. Stop saying the customers are stupid. Stop berating the employees who do good work and stop rewarding the employees who perform poorly. Trust the managers you hire to make good decisions, and stop being such a control freak. Trust the sales manager to manage his team and quit trying to control everything he tries to implement. Stop the temper tantrums to the support people and the other employees. Stop micro-managing the Development manager and the support manager. Stop cheating the customers when they are paying for hardware warranties and BRIT is not purchasing the hardware warranty from the vendor and keeping the money; this oftentimes takes a couple of weeks to get the device placed under the vendor warranty and replaced. Stop releasing products before the testing is completed. Stop releasing products before the documentation is completed. If you have a contract with someone, don't cheat them out of the money they are due.
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