Blue Cross Blue Shield Employee Reviews for Customer Service Associate

What do you like about working at Blue Cross Blue Shield?

"I like the people - the members who call and my coworkers."

Do you have any tips for others interviewing with this company?

"It's not an easy job. Besides having the maniacs yelling at you on the phone, when you're hired there's eight weeks of training, where people will prance in the room and tell you about your imminent crashing that ends in tears. Once you get on the phone, it's fine for a while, but when you're deemed knowledgeable, they toss you into the deep end and hope you don't drown."

What don't you like about working at Blue Cross Blue Shield?

"I dislike the fact that we were used to answering one company's phone calls, to now we're bouncing all over the place. The work has increased and we've got less time to accomplish it. Because of that, and because we're all over the building now, we get daily emails from other managers wondering what happened to things we were working on."

What suggestions do you have for management?

"Fix the insurance (oh, the irony!), undo some of the draconian policies implemented recently, and find real ways to make people enjoy going to work again."