Advanced Patient Advocacy Employee Job Reviews in the United States

"Management is sneaky and secretive. Not much transparency within the confines of the APA culture. A significant tone of "do as we say and don't ask questions." Honest feedback never existed. There was no consistency from my absentee, off-site boss. What were supposed to be private meetings with my other on-site boss regarding the grant cycle for my Navigator/EA job and other aspects of the organization made it straight back to other associates, almost verbatim. Completely unprofessional. There was not much of a team environment at my hospital or the main office, mostly bickering and sniping at each other and with the on-site manager. My performance evaluation was good and peppered with nice commentary, but, it was still a complete joke based mostly on daily data entry into a huge database (that I mastered and was even assigned other slower or overworked associates work queues), with less of an emphasis on the civil service work we did and more on the data base. My evaluation was provided by the same absentee off-site boss who barely responded to mine or any other Navigator's emails or phone calls along the way. When we actually did yield responses from the off-site manager, usually after multiple inquiries over a couple of weeks, they ranged most of the time between terse replies or not really on topic. I could go weeks and even months, literally, without ever laying eyes upon my off-site Navigator supervisor. When I asked how the evaluation scoring process worked, I was met with a blank stare of uncertainty and the sound of crickets. The training for both Navigator and Eligibility Advocate work was lukewarm and sloppy at best. The prudent among us would be wise to run far away from any so-called "opportunity" at Advanced Patient Advocacy because there isn't much and advancement is pretty much nonexistent. The work is rewarding... when there aren't obese snipers getting in the way. The APA mission statement reads, "to lead from the heart." It helps to have one first."