Wayfair Employee Reviews for Senior Service Agent
Browse Wayfair Reviews by Job Title →Senior Service Agents at Wayfair give their company a 1.6 out of 5.0, while the average rating for Wayfair is 4.1, making them 88% less happy than every other employee at Wayfair and 69% less happy than every other Senior Service Agent on CareerBliss - the happiest Senior Service Agents work for FedEx.
"I was with Wayfair for 2 years. It is the most clicky place I have ever worked with. I can adapt to change, but 7 out of 7 managers are not on the same page or even close to it. Performance is not based on your performance alone, it is based on UPS, Fed Ex, etc. So if a package is lost or late, you do not get a bonus. Nothing is in real-time there. And they tell you you are empowered to take care of customers, yet if 1 person feels their decision was better, you get written up. I would have loved it if they were actually all on the same page."
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