The Vanguard Group Employee Reviews for Investment Specialist

"Great investments for the investor, not so great for those behind the scenes."

What do you like about working at The Vanguard Group?

"Gave me sales experience after college and helped me better understand consultative sales model."

What don't you like about working at The Vanguard Group?

"Salary was not nearly as good as industry competitors. Working in a call center can get repetitive and frankly dull. No compensation for exemplary performance. Glass ceiling for advancement (at least at the Charlotte location), management was in complete disconnect with employees. From a sales perspective, they are about 3 or 4 years in terms of getting new business and attracting people compared to everyone else they compete with. In general really disagree with how they run their business and feel they are confused on if they want to be a low cost sales company or quality service."

What suggestions do you have for management?

"Listen to employees before making sweeping decisions to change workflow and how we do business. Implementing new roles with little or no training time beforehand made us look bad with clients. Also, consider better pay and less of a babysitter or leash mentality. A happy worker does well. No one likes to feel every move they make or word they say is going to be criticized. Getting things done was WAY too micromanaged and basically felt like employees have lack of empowerment."