TERROS Employee Reviews for Help Desk Technician

"Worst place I've ever worked at"

What do you like about working at TERROS?

"Diversity of people and backgrounds hired. Lots of great clinicians, crisis interventionists and generally people in the trenches who want to make a difference and who work hard despite the road-blocks from inept management decisions, politics and policies."

Do you have any tips for others interviewing with this company?

"Beware of the hype. Terros appears to be an ok-good place to work. Appearance isn't everything.. Sometimes it really IS better to feel marvelous rather than to just LOOK marvelous."

What don't you like about working at TERROS?

"Middle and upper-level management politics. Indifference-disrespect-neglect of everyday employees in the trenches. Shoot-from-the-hip management decisions without informing employees until after the decision has already been made. Terros is all about appearences.. there's always quite a bit of talk about how things are great or getting better .. but it's mostly spin.. Terros puts most of its funding into buildings, technology, & things .. but very few raises.. training, if it exists at all, is most often inadequate, because there's just not enough money.. not enough support from the helpdesk-IT because, like most departments, they are understaffed and overworked.. Promotions are more often than not because somebody has left and there is a vacancy to fill. There is high turn-around in too many departments.. always people coming and people going .. There is no real consideration for seniority.. very little promotion from within. Job vacancies do not often appear to be offered first to employees who've been with the company for awhile, but they must compete with outsiders who often are usually brought in to fill the vacancies because they have better qualifications than existing employees. At first glace you'd think that would generally make things gradually get better. And therein lies the problem. It looks good on paper .. but that's about it. It seems that the general unstated philosophy is that employees are expendable and easily replaceable. So the very good ones tend to pack up and leave once they figure out what's REALLY going on. When expressing frustration to senior management at how badly some of our best people were being treated I basically got a polite answer of if you're so unhappy here, why don't you look for work elsewhere We're very sorry they wound up leaving.. but that was their choice.. Indeed it was their decision. But unfortunately that doesn't seem to set off any alarm bells with the management."

What suggestions do you have for management?

"Terros slogan: People care by caring People .. Live your slogan.. Treat your employees and clients as if they really DO matter.. because they do. Employees are your geese laying the golden eggs.. Stop cooking the golden geese. Try putting a few funds into improving people rather than buying more toys and over-hauling clinics and hiring flashy outsiders. People may tend to stay longer if you try to engender some loyalty by putting your money where your mouth is. If you invest in people more there will be a greater pay-off in the end and people will be proud to work for Terros and actually want to stay because they love Terros.. not just because they haven't yet found another job."