64,160 Technical Support Representative Jobs Nationwide
A technical support representative provides client support for technical issues over the phone, email, or internet. They may also be responsible for providing basic computer hardware and software training to clients. On a typical day, a technical support representative will assist in helping clients solve technical issues by identifying issues through communication and advise them on the correction actions to take.
Skillset: Strong communication and troubleshooting abilities are the main skills a technical support representative must demonstrate. They must have extensive experience dealing with computer hardware and software.
Education: Beginner technical support representatives must have a college level certificate or industry certification such as CompTIA’s A+ and Network+. Higher tier technical support representative positions may require a degree in computer science, information technology, or a related field of study.
Career Path: Technical support representatives must possess strong communication skills and an outstanding ability to troubleshoot computer hardware and software problems. Pursuing a degree in computer science, information technology, or a related field is a great way to increase desirability and gain promotions. Gaining industry certifications such as CompTIA’s A+ and Network+ can also provide necessary qualifications. Internships and Freelance projects are also a great way to gain useful experience.
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