Talbots Employee Reviews for Anonymous Employee

"Call center employees doing sales and customer service have the absolute worst job in this company. The burnout rate is off the charts because these employees are doing the job of 3 people at the ridiculous rate of $15 per hour. They are constantly monitored by administrative staff who have nothing to do but listen in on calls and criticize. Don't walk, RUN from this company."

"Working for this center is terrible. While employees are working mostly from home taking constant calls under stress, administration sit in their offices at the call center monitoring like the CIA ready to pounce. Training is a joke. You just have to learn on your own and Heaven help you if you make a mistake. Don't waste your time with this company."

"Customers are great and management supports excellent customer service. The pay is just not there."

"I've only been with Talbots for a short while, but I'm finding the cons outweigh the pros. While it does have a generous employee discount and offers rewards for meeting certain metrics, the company has a lot of issues. Most employees seem like they don't want to be there; if an emergency comes up at the last minute, you have to find your own replacement, which is tough when no one wants extra shifts. The store runs with outdated and inefficient operational procedures, has monstrously high sales goals and you're expected to always keep the store in perfect condition, even as you bend over backward for customers. When the store is not busy, which happens a lot, you can end up spending hours at a time just waiting for customers."

What do you like about working at Talbots?

"The old administration"

Do you have any tips for others interviewing with this company?

"Be honest"

What don't you like about working at Talbots?

"New administration"

What suggestions do you have for management?

"Be more employee friendly"