Working at Superior Access in Austin, TX: 2 Employee Job Reviews by Real Employee working in Austin, TX Area

"Web-based insurance platform design with 41+ insurance carriers for personal and commercial business allows independent agents to build a book of business for sales and customer service needs, Training curriculum needs major improvement, no standard operating procedure in place for none of the 4 job titles available. Managers are very approachable but not always available for customers for resolution in a timely manner. Small work environment. with 4-7 counterparts allows for limited resources for processing files quickly. Great interaction with chain of command but limited growth with few job titles available. Located near three toll road outlets will cause extreme costs for work commute to compile quickly. Work counterparts are kind but overworked and it shows. Moral is not positive for such a small business with very kind individuals employed. Pay is very low for job title in comparison to Austin area."

What don't you like about working at Superior Access?

"Quality of leadership at my level. Peers had no experience in roles, and even less management training, or leadership experience."

What suggestions do you have for management?

"Choose leaders carefully. All leaders have weaknesses, so find the leader for the role and understand their weaknesses to help them. Coach and mentor at a very high level - feedback and accountability."