No Resume Required, Entry-Level POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering...
* Assist customer with their service inquiries * Learn the common requests and solutions * Improve the customer’s experience * Utilize our service...
* Escalate customer issues to the appropriate staff and managerial for resolution as needed * Attend meetings and training and review all new training...
* Listen to customers, understand their needs, and resolve customer issues * Utilize systems and technology to complete account management tasks...
* Appropriately escalate customer issues with the managerial team * Ensure first call resolution through problems solving and effective call...
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