1 Senior Technical Solutions Representative Reviews

"The ability to dive into raw customer care notes and find out what is really happening with the product, the customer, and the computing environment. The part I really liked is when I am told that something is going on and I need to find out what, why and how to fix it. What I hate is when I deliver the document that fixes the issue it is edited and published to simplify it, thus allowing agents will have an easier time following it without first testing the resulting document."