Employee Reviews (3 reviews)

• Senior Service Agent @ Wayfair in Orem, UT

  "I was with Wayfair for 2 years. It is the most clicky place I have ever worked with. I can adapt to change, but 7 out of 7 managers are not on the same page or even close to it. Performance is not based on your performance alone, it is based on UPS, Fed Ex, etc. So if a package is lost or late, you do not get a bonus. Nothing is in real-time there. And they tell you you are empowered to take care of customers, yet if 1 person feels their decision was better, you get written up. I would have loved it if they were actually all on the same page."

• Senior Service Agent @ FedEx in San Juan, PR

  "This has been the most interesting, knowledgeable, challenging work in my whole career."