RingCentral: Latest Job Openings, Reviews and Ratings & Profile wise Salary Distribution
We've calculated that the average salary at RingCentral is $55K based on 33 user-submitted salaries
A total of 22 RingCentral employees gave RingCentral an average happiness rating of 2.4 out of 5.0.
1Their customer service is absolutely horrible. Ever since I first signed up they have obviously changed the way they handle customer service. Originally they had their own call center with staffed agents. Then I started noticing situations where they had "level" techs. These were basically glorified secretaries that took all your information, said pretty words and then transferred to someone who dealt with the issue. It was inconvenient and time consuming but it wasn't a horrible experience. Now when you call it is straight up a call center reading off a script. They have no idea what the product even is and they just try to help you by pointing out the website FAQs or telling you something they are reading off a piece of paper. They are trained so horribly that you can actually detect the timing when they are reading off the paper. Horrible customer service.
1.4The company doesn't seem to do all that well on the market, that's a concern for the future and it also reflects potential internal issues that are not being resolved. Lack of competence and proper leadership in some teams and areas is a source of frustration. Also, the company is not very generous when it comes to promotions and yearly salary adjustments. The overall attitude towards employees sometimes falls short, especially in tough situations when someone has to leave the company.
1The downside of this job is it is overwhelmingly busy. Way too much to do for one person at this pay rate. It's unbelievable what is expected of you to accomplish in a short time. It's very stressful. Not many pros to working here. They rope you in with an enticing salary and then fire you on little issues.
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