Qwest Employee Reviews for Customer Service Agent

"Their training was the best."

What do you like about working at Qwest?

"I enjoyed helping customers to get their problems solved and building relationships that led to sales."

Do you have any tips for others interviewing with this company?

"Be nice. Learn your basic telephone and customer service techniques. Know the products you will be selling."

What don't you like about working at Qwest?

"Their inflexibility to one's personal life. The pressure they laid on you to do better even when you were doing very well."

What suggestions do you have for management?

"Management needed to take a more active role with their teams by taking escalations, being more accessible to help out, and by laying down more severe punishment for those with poor customer service skills."

"Great opportunity to grow into a sales position."

What do you like about working at Qwest?

"The job at Qwest allows me to interact with a great variety of customers while working to either save them money on their services or provide them with good deals."