"Progressive Insurance is the worst job I have ever had in my 18 years of work experience. The coaches and supervisors lie about performance, listen to your phone calls and lie about what you did or didn't do. They let people graduate academy if they are liked by the coaches. They tell you your performance is poor but can't tell you how to fix it. They use metrics to evaluate performance but can't even break down how all the numbers add up. If your rep aux is over 19.5% you suck. And they threaten you with write-ups constantly. The coaches and supervisors speak poorly about employees and you can hear what they are saying. They are idiots at Progressive and should consider getting more professional, experienced or educated managers as coaches instead of promoting from within. And then the coaches lie for the managers and vice versa. You can't even socialize with your coworkers except during lunch. Very hostile and isolating environment to work in. Anyone that is planning on working for Progressive, go somewhere else. Don't make it a career. Worst place to work ever. Gainsharing isn't even worth working there. You get 8-16% bonus each year based on yearly salary and company profitability. Still not worth the hassle, stress and isolation by leadership. Good luck making friends, there's no point because you have to answer the phone every second of the day."
"Unfortunately Progressive was too big, bureaucratic and disorganized to be very effective in my position. The "development" position was at most 10% coding, the rest of the time was spent on a constantly-evolving SLA problem resolution system and a fervent desire to dramatically push down error rates that have been in effect for years. Training was virtually non-existent. This last part was the most frustrating for me. With proper training in what is a VERY complicated business (automobile insurance) I know I could have been an effective member of their team. Whether I would have wanted to be a "developer" there is another story, but I would have appreciated being given the tools and knowledge to not have my time there be a waste."
"I have worked for Progressive for approaching 15 years. They have strong ethical values and generally decent talent for an IT organization that is more than 3000 people in IT. They do suffer from process beauracracy and an inability to identify top talent. Some amongst the senior management ranks are very ineffective."
"I worked for progressive during a massive reorganization of their IT department."
"No thank you. No thank you"
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