"Apparrently, the intensive training I had wasn't enough to know everything about the job, what makes it harder and stressful was that none from the management were able to give support. Basically, support agents are on their own enduring hostile customers."
"Performance isn't really a basis of making the employees improve for growth and a raise, but only to make us stressed, frustrated, and mentally exhausted. The system was awful and it doesn't make sense."
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