"For a business that depends almost entirely on customer service, NIP has an abysmal record of communicating with their clients, let alone keeping them happy. Add to that senior leadership that is not interested in hearing bad news, and is certainly not interested in improving, and you have a company that has grown stagnant, and will continue to do so, and will probably contract, as well.A lot of potential there, but the owner insists on remaining in a bubble of his own making."
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