Ipsos Employee Reviews for Mystery Shopper

"IPSOS still has not paid for the completed shop. They are still hiding behind their in-house attorney. There seems to be a pattern after reading several postings of IPSOS non payment for shops completed! I even pleaded with IPSOS after Hurricane Harvey hurt and I am now desperately in need of some money to make repairs and of course IPSOS refused to even respond. IPSOS should be ashamed of themselves!"

"IPSOS had a year long mystery shop in which you were required to have a specific phone plan in which you pay first, of course, and then eventually IPSOS would reimburse you...or so they say. I was reimbursed for the first 6 months, no problem, and now they refuse to pay me for the balance owed. I was never told the shop ended prior to the posted shop instructions that stated: You will keep the plan going for 12 consecutive months, April 2016 to April 2017, and now they claim I breached my contract by claiming emails were sent to me or I failed to do something. I even have payment pending in the history log and they refuse to pay me. IPSOS claims that the plan was changed and the study ended without any notification in Dec 2016. If a shop ends early it is the responsibility of IPSOS to notify and pay for any outstanding fees incurred due to no notification and/or early termination fees! We all know mystery shop dates change and it is up to the company to let us know the updates and have them posted as an update on the assignment instructions! I am out $800, because I was on a one year contract. I only had this plan for the IPSOS study and of course they did not have me on a cheap plan. They even had their attorney contact me to scare me off and he did not even have the correct study dates on his letter. I had to email him the original job instructions and dates. Summitscheduling.com was part of this nightmare as well. Anyone have any suggestions on how to collect this money from IPSOS? Just found out through other posts that the client did actually cancel their contract with IPSOS and IPSOS failed to notify their mystery shoppers. I have been told that I am not the only one who was not paid! Review about: Ipsos Customer Care. Reason of review: Poor customer service. Monetary Loss: $473. Preferred solution: Full refund. I didn't like: Fraud, Failed to properly post updates on shop portal, Uses their in house attorney to scare shopper to prevent payment, Client cancels contract."