Integrated Protection Services Employee Reviews for Anonymous Employee

"I am a dedicated Service Manager and Military Veteran offering 15+ years of experience in driving leadership, direction and oversight. I possess an extensive background in building high performance teams, developing cultivating business relationships and driving top- and bottom- line growth. I have a history of strengthening compliance, improving processes, and elevating output, quality, customer satisfaction, and employee morale to all-time bests. Colleagues know me as a highly motivated manager who can always be trusted to come up with a new approach. I dedicate my time to understanding the business and the audience to suggest new ideas for areas of process improvement. As a Service Manager at ADT Security, I guided 30 technicians’ productivity to achieve customer quality calls of 90% and drove business through the management and addition of new customers, growing revenue of $25-30K per month, averaging $128 per service call. I also managed the service department to ranking in the top 20 of the company’s 147 branches. I played a key role in launching the initiative of connecting with customers within a 24-48-hour timeline resulting in 70% standard rating. I completed multiple leadership and development training courses throughout my career in the United States Marine Corps as well as in the private sector."