Heli-One Employee Reviews for Customer Account Manager

"Heli-One (H1) is an interesting company. The amount of responsibility given to an employee is unmatched in the industry; however, as an employee one is not given all the tools needed to always get the job done. All planners and account mgrs are working beyond their max capacity and high turnover is a result. For an Account Mgr to to be one stop shop for his customer can be overwhelming. One stop shop refers to the single point of contact for the customer. At H1 we must plan all events associated with the fleet being managed and maintain a strong relationship with the vendors to ensure timely deliveries to meet requirements deadlines. The company has had a hiring freeze in the customer service dept for sometime and there are no back-ups. Time off can be consumed by working several hours remotely from home. There must be a decent separation from work and home. All H1 needs is a little more manpower and it would be a dynamite place to work."