Food Lion Employee Reviews for Customer Relations Representative

"The company that takes care of their associates and customers."

What do you like about working at Food Lion?

"There's a lot of room to grow in the company. They value their associates and customers. They will try to please the customers."

What don't you like about working at Food Lion?

"I did not like the way they set up the system of the Customer Service Dept. They have placed more than 500 codes that reps can use. Most of the codes are almost the same and sometimes contradict each other. They are also very strict on code errors. They should train the reps a lot more on the codes and minimize the number of codes to use to code the calls that are coming in."

What suggestions do you have for management?

"They should train the reps a lot more on the codes and minimize the number of codes to use to code the calls that are coming in."