Demand Media Studios Employee Reviews for Technical Support Representative

"The largest domain name registry in the USA"

What do you like about working at Demand Media Studios?

"Helping people straighten out issues with their domain names."

Do you have any tips for others interviewing with this company?

"If hired, build a positive rapport with as many of your coworkers as possible because when an answer isn't in the online resources at least one of the people around you will know the answer, and will share it with you if you phrase your question clearly and concisely."

What don't you like about working at Demand Media Studios?

"The solution to customer problems should not be for the people with the power to fix issues to punt the case back to the reps without action, claiming they were too busy to read the case notes."

What suggestions do you have for management?

"Working one-on-one with your people on a regular basis will give you a clear idea of what they do, what they are lacking, and open avenues of communication that both the employee and the manager can benefit from."