CSU East Bay Employee Reviews for IT Service Desk Representative

"To whom it may concern, I am interested in the IT Support Specialist Position within your company and feel that I am a great candidate. I have had two years of experience working within the IT Service Desk at my university where I got to learn excellent customer service and troubleshooting of issues that range from software bugs to human errors. I also got to work closely with the Endpoint Management Systems team in the IT department of the University, where I was able to assist with many issues such as work station deployments and re-imaging of University owned laptops. The experience allowed me to connect with a variety of individuals and work in collaboration with the rest of the Service Desk team to create quality experiences in supporting our valued customers. Aside from work experience, I pick things up very quickly due to the nature of my Bachelor's Degree. As a Computer Science major, I've had to pick up multiple programming languages and learn a variety of topics within the area which has taught me to be a self-learner and the ability to tackle complex problems in a methodical manner. If provided the opportunity, I would like to apply my technical skills and my collaborative mindset to your company to find solutions to problems that will create a positive impact. Sincerely, Gordon Man"