* Receive, troubleshoot, and respond to Help Desk requests via phone calls or chats in a 24/7 environment
* Set up and maintain hardware and software...
* This is a full time 40 hour per week position; it will require some overtime and will be required for on-call emergency.
* Performs general maintenance...
* Escalate customer issues to the appropriate staff and managerial for resolution as needed
* Attend meetings and training and review all new training...
* Escalate customer issues to the appropriate staff and managerial for resolution as needed
* Attend meetings and training and review all new training...
* Escalate customer issues to the appropriate staff and managerial for resolution as needed
* Attend meetings and training and review all new training...