48 Coach Reviews
Coaches give their job an average rating of 3.9 out of 5.0. The Coaches happiest with their jobs are employed by Long Beach Transit with an average rating of 4.8 while the Coaches least happy with their jobs work for Deerfield Beach High School with an average rating of 1.3.
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"Not my career choice and working with others to complete a task."
"This was a great growing experience."
"Loved my peers and my CSR's that worked for. Hated pretty much everything else. Could not sleep the final 2 months there worried about a customer giving a poor VOC score and then the call being a dead air call absolute joke!"
Please give us a one liner to describe this review.
"By far the worst experience of my life. I would rather be electrocuted daily."
What do you like about working at Sutherland Global Services?
"My tolerance for alcohol increased quite a bit while I was here. I did meet some nice people."
Do you have any tips for others interviewing with this company?
"Do not interview with this company. The standards to get a job here is low however. If you have a pulse and can fog a mirror you have a job. Doesnt mean it is worth it even in this downtrodden economy. Burger joints will treat you better and pay more actually."
What don't you like about working at Sutherland Global Services?
"The atmosphere. Being told as a salaried employee that while I am paid for 40 - if I am not working 80 hours I am not working enough. I never appreciated being pulled into my managers office to be screamed at for not meeting goals. I hated hearing our group being told with regularity how awful we were. We were never offered the proper tools to perform our jobs and when we would ask we would be shot down and reminded that You can be replaced at the blink of an eye. Its common practice for people who have a slight dislike of another to find a way to fire them. Management operates on a boys club level and unless you are in the group of cool kids from day one - expect that you will not be treated fairly in any way, shape or form. It is common place to hear everyone speak of the Sutherland Slump or Lifer way of thinking. Anyone who has been there for more than 6 months can be spotted quickly walking in the halls. Head down, looking lifeless and close to tears at any moment. After 2 years working here - if you have survived that long with the MASS turn over rate and firing sprees (not even related to call volume changes. Generally related to finding and removing anyone who has learned to work the system to get paid what is deserved or who knows more than they should) you will likely not know what day it is, not know the time and move sluggishly down the hall merely to stretch your legs from the cave of a desk provided. Speaking of what is provided here. You need to supply your own pens, paper, etc. You will be lucky to get your own desk. This means that many people will be sharing your keyboard and mouse. Bring LOTS of hand sanitizer. You will get sick often. Cleaning desks is not completed by the cleaners either. That is an employees responsibility. You will also be lucky to have your OWN headset. Yes, this means other people have been coughing, sneezing, sharing headsets with one another just to do their job. And remember you cannot call out sick. You will be promptly written up, disciplined and verbally brow beat for missing time. The only way to not get in trouble for being ill is to be so sick you must leave in an ambulance. I have seen first hand people getting sick at their desks and not being sent home because call volume is too high.I could go on for days with the things I experienced here in my 4 plus years of survival mode. Overall - I do not like a single thing this company has to offer whatsoever. Avoid at all costs."
What suggestions do you have for management?
"I would say cleaning house from the top to bottom would be ok. But because this is such a poisonous environment and there is no amount of exorcising the upper brass to clear the demons from their black souls to make anything better - the company is honestly best just closing their doors and sparing the souls of those hapless individuals who have no idea what torture they are in for."
Please give us a one liner to describe this review.
"No work-life balance. Mircro-managed. Difficult environment. Not enjoyable."
What do you like about working at Stony Brook University?
"I enjoyed working with and mentoring students. I enjoyed the travel. I enjoyed the competition and the challenge of the position and the fact that every day was different. It was constantly changing. In addition, I worked with some really good, hard working people. Finally, the benefits (health, retirement) were excellent."
Do you have any tips for others interviewing with this company?
"I cannot speak to the entire institution, only the department in which I worked. To that I would say prepare to be micro-managed. Prepare for promises to be made but not kept."
What don't you like about working at Stony Brook University?
"I cannot speak to the entire company, as it was an institution in higher education. I can only speak to the department in which I worked. I did not enjoy being compared to my predecessor, who was a mentor to me but who was not liked by my supervisor. At times, my supervisor was completely unprofessional. In addition, the entire staff was micro-managed. Furthermore, there was no work-life balance. I averaged 60-70 hour work weeks most of the year. Additionally, although encouraged to take vacations, you were made to feel guilty about actually taking a vacation."
What suggestions do you have for management?
"I would suggest that management appreciate the efforts of its staff more. Stop with the micro-managing and let people do their jobs. Finally, I would suggest that some of the unprofessional behavior should stop as it could lead to future lawsuits."
Please give us a one liner to describe this review.
"I hate the Principal. He is an arrogant a##"
What do you like about working at Deerfield Beach High School?
"nothing. It is a horrible place to work. I fear for my safety."
Do you have any tips for others interviewing with this company?
"I hope the county can fire the principal if you get hired otherwise you will be miserable"
What don't you like about working at Deerfield Beach High School?
"the principal is an arrogant ignoramus who smells like horse _____ and he has long gray hair growing out of his nose."
What suggestions do you have for management?
"fire the principal. He is awful and not very smart."
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