* Build effective working relationships with Operations Management and client Subject Matter Experts (SME) to efficiently gather content information...
Client Application Support (SaaS)
Notes
What we’re looking for in an Ops Analyst is someone with external as well as internal customer service experience...
* Develop and maintain automated reports and dashboards to drive key business decisions.
* Collaborate with IT and business teams to gather requirements...
* Pro-active planning with Sales & Account teams – EE, EN, NN Focus on accounts & TAL for shaping large deal opportunities, and start engaging in thought...
Roles and Responsibilities:
Technical BA/PM with over 10 years of experience in managing teams that work together in sprint development and managing...
* Effectively manage client communications and expectations
* Own the customer relationship - function as primary point of contact during implementation...
* Effectively manage client communications and expectations
* Own the customer relationship - function as primary point of contact during implementation...