Citizens Bank Employee Reviews for Business Systems Analyst

"Great place to work if you like being underpaid, underappreciated and frustrated to no end"

What do you like about working at Citizens Bank?

"Lots of opportunities to expand my knowledge base. Without the particular management group that I worked under, though, these career-building experiences would not have existed. Incidentally, the entire management team that I worked under no longer is employed by Citizens Bank/Charter One Bank."

Do you have any tips for others interviewing with this company?

"Run away!"

What don't you like about working at Citizens Bank?

"1) Senior management's methodology of performing mass layoffs was simply unscrupulous. Ironically, I was NOT laid off, but other who were laid off were ambushed. For example, a few days before Christmas one year, the entire marketing department in the Cleveland offices was brought into a meeting room thinking that it was just a department meeting and was just let go. Also, there were more than a few days where senior management suddenly hopped onto airplanes for unknown destinations and suddenly appeared in order to lay off employees. Considering the life impact that layoffs have, it was extremely frustrating to see that management lacked the tact to handle this delicate issue in a more professional manner.2) Meetings that went through the motions but did nothing to help accomplish project objectives"

What suggestions do you have for management?

"1) Learn how to layoff employees with more dignity2) Learn that the number of meetings that one attends would be reduced drastically if both of the following are applied: a) invite the team members who are necessary (no more, no less), b) have a clear agenda prior to the meeting"