Chevy Chase Bank Employee Reviews for Research Manager

"As being an insider at Chevy Chase, I was privy to poor management decisions, a laissez-faire and lackadaisical attitude towards unproductive and lazy employees; replete with non-compliance of many privacy issues and a high potential for bank loss and law suites. Not a good place to work, learn, and grow."

What do you like about working at Chevy Chase Bank?

"The branch network had excellent customer service skills. However the back office did not keep up with the branch growth, and customers were unhappy with customer service once it was placed in the hands of back office."

Do you have any tips for others interviewing with this company?

"The branch network use to be a highly regarded area to work. Branch personnel was seen as very important employees as they were the ones who sold the services and faced the customers. Working in the branch environment would be advisable. There is much stress placed on the staff and branch management to cross sell however very often this hard work was recognized with excellent compensation. This is not the case with back office. I would advise to stay away from that area of Chevy Chase. Hopefully with the purchase of the bank, the back office at Chevy Chase will cease it's operations and moved to Capital One's Operations area."

What don't you like about working at Chevy Chase Bank?

"Upper and middle Management was highly unethical. The bank in general did not keep up with the growth of the bank, the systems were archaic using many manual operations, there was a great lack of communication, and a great deal of favoritism was displayed. Many back office areas had high turnover due to the negative impact of these poorly managed areas, and an acceptable level of production was compromised. The general atmosphere was disorganized and chaotic. Several losses were taken due to the very poor management in several areas of operations."