"BCBS gave me my foundations in excellent customer service."
What do you like about working at Blue Cross Blue Shield?
"I liked the in-depth training for any position acquired."
Do you have any tips for others interviewing with this company?
"Make sure you have a strong medical terminology background (or take classes to achieve it), coupled with a customer-focused approach. The patient needs assistance understanding the complexities of their insurance policy, so be patient with them as you work through this thick description information."
What don't you like about working at Blue Cross Blue Shield?
"I disliked the first time with BCBSMA working in the grey areas, non-compliant. The second time was fantastic. I'd still be there if they didn't mandate a PharmD for my position."
What suggestions do you have for management?
"Continue investing in your employees through education opportunities. It was one of the main reasons I excelled in my career with BCBSMA"
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