Alliance Data Employee Reviews for Senior Technical Support Representative

"Truth"

What do you like about working at Alliance Data?

"Mail Box. When I first started it was a private company. You felt part of it. I enjoyed every aspect of my support position. I feel that I accomplished all my tasks and goals with 100% accuracy and made the company better for it."

Do you have any tips for others interviewing with this company?

"Apply only if you have to and make it a short duration."

What don't you like about working at Alliance Data?

"Alliance Data. This was the switch from Private to corp. owned. The theory of management changed. People were put into position not knowing how to run a mailing business. The rules that normally apply to a production environment differ from mfg. Sales personal did not have the expertise to sell the mail piece and make a profit. There is more to selling a mail piece than they would ever understand. I held classes for sales but management did not in-force any of the practices to make the sales process go smoothly. So many errors were repeated over and over again and we ended up loosing money. Bowne, this company is not in favor of out of core business. They came into the company promising the world and it was nothing but a bunch of lies, management knew less than anything about the mail business and made poor decisions that killed the business. I would not work for them for any amount of money."

What suggestions do you have for management?

"Change your attitudes you don't know everything, and make better use of your own resources."