Affiliated Computer Services Employee Reviews for Anonymous Employee

"I worked for Affiliated Computer Services at the call center in Tualatin, OR for nearly 3 years, as a customer service representative on the Boost Mobile Cellular support project. We were understaffed for the call volume received, and I'm fairly sure I was on the phone with a customer over 99% of the time. Luckily, that call center has since been closed."

"Things must have improved after Xerox took control."

What do you like about working at Affiliated Computer Services?

"You get to work with a lot of types of technology, thus you get to learn new things quite often."

What do you like about working at Affiliated Computer Services?

"The people and learning resources."

Do you have any tips for others interviewing with this company?

"Be prepared to interview with 4-5 employees of the organization."

What don't you like about working at Affiliated Computer Services?

"The direction the new management team was moving to."

What suggestions do you have for management?

"At the end of each engagement, management should do an exit interview with the client. The exit interview should be discussed with the employee and used as a tool to measure performance."

"Just be aware..."

What do you like about working at Affiliated Computer Services?

"I liked my dotted line management team."

Do you have any tips for others interviewing with this company?

"Just know that you will be flying by the seat of your pants. This is an outsourcing company so be prepared to be outsourced yourself at some point."

What don't you like about working at Affiliated Computer Services?

"The total chaos of upper management in running the field locations. No consistency, no true policies that were followed and promising the clients things that they knew they couldn't deliver... say anything to get the account... we'll apologize later. I never worked anywhere before where they would place just anyone in a position and expect them to succeed when the person didn't have the background or knowledge to succeed."

What suggestions do you have for management?

"Slow down, take a breath. Search to find the right personnel, train them properly, support them."

"They're big on offshoring American jobs."