Accolade Support Employee Reviews for Technical Support Agent

"Great coworkers, good companies to take calls for, but Mgmt is lacking."

What do you like about working at Accolade Support?

"My coworkers and their attitudes. I learned a lot from them and felt they always had my back as I did theirs."

What don't you like about working at Accolade Support?

"Management seems to have checked out last year and lost control of their business. They should have seen the writing on the wall in regard to losing their largest and should have stepped up their marketing efforts long before they did."

What suggestions do you have for management?

"They are arrogant and aloof. They did not even bother to wish their employees 'happy holidays' this past season. I found that to be disgusting. They should qualify their workers as employees, not indep. contractors due to legal ramifications that could come their way. Their training is severely lacking and caused many issues with clients because of that. I could go on...."