90 Senior Technical Support Engineer Reviews
Senior Technical Support Engineers give their job an average rating of 4.2 out of 5.0. The Senior Technical Support Engineers happiest with their jobs are employed by Nokia with an average rating of 5.0 while the Senior Technical Support Engineers least happy with their jobs work for Siemens with an average rating of 1.6.
Submit a ReviewSenior Technical Support Engineer Career Rating Comparison
"It's tech support, but hey, that's what we do."
"I love this job because it's a challenge job, I can learn new skills and knowledge every day."
"I loved my work."
"I loved to work with state of art technology solutions."
"I love the job, helping resolve customer issues gives me a sense of achievements."
"Technical support requires management skills that most companies aren't willing to pay for. Taking the fallout on a bad software patch or staying late to 11:30 pm because you're still on a 3 PM call. On the positive side you learn to overcome stressful situations and communicate effectively. Exposure to all tech issues. Being current all the time. IMHO, you can only do this for so long and it's time to achieve something that feels more challenging and rewarding and most importantly - STABLE."
"My job includes support for networks and computer systems. I enjoy this more than anything else that I do. This is only a small portion of my job and to me the rest is isn't very fun or enjoyable anymore."
"The biggest joy I get is being able to assist customers resolve challenges they have with product and educating them during the process to make them a better user.The worst part of the position is the internal administrative process which does not allow for speedy resolution of customer issue."
Please give us a one liner to describe this review.
"Senior Technical Support Engineer for Database Administration Software company"
What do you like about working at Embarcadero Technologies?
"I enjoyed working with the latest technologies and some of the best software in the market."
Do you have any tips for others interviewing with this company?
"You should be an expert in SQL and database administration. You should also be very comfortable in dealing with a high volume of customers daily"
What don't you like about working at Embarcadero Technologies?
"Since I worked at the company during a recession, there was a compensation freeze regardless of excellent performance."
What suggestions do you have for management?
"More collaboration between various groups in the company, such as sales, engineering, support, QA, etc.."
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