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90 Senior Technical Support Engineer Reviews

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"Technical support requires management skills that most companies aren't willing to pay for. Taking the fallout on a bad software patch or staying late to 11:30 pm because you're still on a 3 PM call. On the positive side you learn to overcome stressful situations and communicate effectively. Exposure to all tech issues. Being current all the time. IMHO, you can only do this for so long and it's time to achieve something that feels more challenging and rewarding and most importantly - STABLE."
Posted 10 years ago in Westborough, MA
Senior Technical Support Engineer at Rudolph Technologies
in Tewksbury, MA

What do you like about working at Rudolph Technologies?

"It is a challenge job, work under urgent and/or critical situations. Customer smiley face is the greatest reward. Work with different customers worldwide to learn and see different technical styles."

Do you have any tips for others interviewing with this company?

"Q: After promised a customer to fix the problem on schedule then a new looking big business opportunity coming, but the current resource only can handle one. What the company is going to do"

What don't you like about working at Rudolph Technologies?

"No decision - The decision was made by entire team can be changed by boss to different direction at any time; from a person walks into his office after meeting or boss has new 'idea' when he drives car on the road.- No vision - extremely profit driven, quarterly revenue growth is everything. No intention to keep long term customer. No long term plan.Unusually business style - 'Encourage' employee to use their 'personal influence' to have customer sign-off, even though the system still have a lot of problem."

What suggestions do you have for management?

"When you speak Customer first, customers and employee are very clearly understand it is just a slogan or real.It will take may years to build up reputation but can be destroyed in one thing."

Person You Work For 2 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 1 / 5
Company Culture 3 / 5 Way You Work 3 / 5
Senior Technical Support Engineer at Aspect Software
in Chelmsford, MA

Please give us a one liner to describe this review.

"I was happy at Aspect -- when let go they were very understanding."

What do you like about working at Aspect Software?

"Always fair in treatment - they were very understanding when I was let go and had a great severance package."

Do you have any tips for others interviewing with this company?

"Each department handles their own interviews so be honest and make sure you know what you are talking about."

What don't you like about working at Aspect Software?

"At times it was difficult to get assistance on new products."

What suggestions do you have for management?

"Make sure that Q&A is done on all released products"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Senior Technical Support Engineer at Siemens
in Spring House, PA

What do you like about working at Siemens?

"Being paid. Having healthcare benefits. Some of the people I work with are good people."

Do you have any tips for others interviewing with this company?

"Very seriously consider what options will be available for long term career growth, as well as, investigating the pay structure for the position. Typical raises are less than 3%, when they happen."

What don't you like about working at Siemens?

"Management is stuck in a rut, and disconnected from reality. The decision making process tends to be hurry up and do something, no matter what it is and we'll think about doing the RIGHT thing later (maybe, if we have time). Emergencies are all that are important, nothing else has value."

What suggestions do you have for management?

"Focus more on the employee welfare, and satisfaction with the job. Removal of red-tape, and streamlining the organization to find simpler, more efficient methods of doing things. In short, remove 2/3 of middle management."

Person You Work For 2 / 5 People You Work With 1 / 5 Work Setting 2 / 5
Support You Get 2 / 5 Rewards You Receive 2 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 1 / 5
Senior Technical Support Engineer at Specialise Instruments

Please give us a one liner to describe this review.

"I love doing hard work in this company."

What do you like about working at Specialise Instruments?

"I am happy with responsibilities given to me.I try my best to complete the task I have."

Do you have any tips for others interviewing with this company?

"This company has many advantages but few disadvantages. No doubt, there are many things to learn in this company."

What don't you like about working at Specialise Instruments?

"I dont like when work is not appreciated. In giving bonus, company should be broad minded."

What suggestions do you have for management?

"Be open minded in appreciatation. Bring good system in company."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Senior Technical Support Engineer at ASML
in Fishkill, NY

What do you like about working at ASML?

"It state of the art technology, so it is always changing."

Do you have any tips for others interviewing with this company?

"I think it is OK to dress business casual for an interview."

What don't you like about working at ASML?

"I like working for the company, however for personal reasons I am looking to move back to NW PA."

What suggestions do you have for management?

"If you make a change, give it time to take affect before making another change."

Person You Work For 5 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 5 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Senior Technical Support Engineer at Therma-Wave
in Fremont, CA

Please give us a one liner to describe this review.

"Learn a lot about working as a team."

What do you like about working at Therma-Wave?

"The friendship I made with the coworkers and working as a team. The technology was also very interesting and I was able to understand and learn how the system works."

Do you have any tips for others interviewing with this company?

"The people you work with are very motivated and enjoy the challenge of work!"

What suggestions do you have for management?

"Invest in different technologies to be competitive in the future."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Senior Technical Support Engineer at KLA-Tencor
in San Jose, CA

Please give us a one liner to describe this review.

"Very poorly organized and lack of leadership."

What do you like about working at KLA-Tencor?

"The equipment was very high tech and not many people understand or knew about it."

Do you have any tips for others interviewing with this company?

"Understand you will get very little support from others not because they don't want to help you it is they don't know either."

What don't you like about working at KLA-Tencor?

"The lack of information or documentation and people not sharing the knowledge."

What suggestions do you have for management?

"To minimize the employee turnover and have proper training with documents."

Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 3 / 5
Senior Technical Support Engineer at Cognizant
in Wakefield, MA

Please give us a one liner to describe this review.

"Very Good"

What do you like about working at Cognizant?

"Very Happy with my present employer but some of the small things made me to look for a change."

Do you have any tips for others interviewing with this company?

"Pls make the needful to all employees, so that they will be happy with you."

What don't you like about working at Cognizant?

"Not processing the Green Card in EB2 & not increasing the salary like new employees"

What suggestions do you have for management?

"Pls change the company policy, so that lot of employees will stick with the same company"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Senior Technical Support Engineer at Tellabs
in Naperville, IL

Please give us a one liner to describe this review.

"Great Company who cares for their employees"

What do you like about working at Tellabs?

"Great Company who cares for their employees and strives for success"

Do you have any tips for others interviewing with this company?

"Be your self and you will prosper with Tellabs, they are a great company"

What don't you like about working at Tellabs?

"Had to lay off alot of co-workers due to the economy issues, wish they didnt have to do that."

What suggestions do you have for management?

"Keep giving your employees all the chances to better themselves which will in turn better the company"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Senior Technical Support Engineer at Triveni Digital

Please give us a one liner to describe this review.

"I grow technically as well as professionallly being at TrivenI Digital."

What do you like about working at Triveni Digital?

"The most preciouse thing I enjoy at TrivenI Digital is the working culture. The management is always accessible, and HR are there to make you feel confortable at any situation. In one sentence great working culture."

Do you have any tips for others interviewing with this company?

"If you are looking for something more casual as well as cutting edge technology this is the company to work for they say great things come into small package."

What don't you like about working at Triveni Digital?

"More professional training to improve our skill set would have helped."

What suggestions do you have for management?

"I was very happy during the course of my work at the company with managments most of my professional needs were given attention and it was resolve at the best available solution."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Senior Technical Support Engineer at Raytheon
in El Segundo, CA

What do you like about working at Raytheon?

"The diverseness. Every build was totally different and a real challenge which I always looked forward too."

Do you have any tips for others interviewing with this company?

"Always be prepared. The copmpnay looks for best and you need to preseent yourself as the best!"

What don't you like about working at Raytheon?

"First would have to be the people. Next would be the location and then building."

What suggestions do you have for management?

"Make sure you constantly are working on bring new busines in. It's a shame that you are letting go of many talented people!"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 5 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Senior Technical Support Engineer at Applied Materials

Please give us a one liner to describe this review.

"Demanding company with good people."

Person You Work For 4.3 / 5 People You Work With 4.5 / 5 Work Setting 4.6 / 5
Support You Get 4.3 / 5 Rewards You Receive 4.7 / 5 Growth Opportunities 3.1 / 5
Company Culture 4.7 / 5 Way You Work 4.9 / 5
Senior Technical Support Engineer at Citibank
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4.5 / 5
Support You Get 4.9 / 5 Rewards You Receive 4.9 / 5 Growth Opportunities 4.1 / 5
Company Culture 4.5 / 5 Way You Work 4.9 / 5
Senior Technical Support Engineer at Sun Microsystems
in Mountain View, CA
Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 4.5 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 4.3 / 5
Senior Technical Support Engineer at Lotus Software
in Reading, MA
Person You Work For 5 / 5 People You Work With 4.9 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
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