Working at Frontier Communications in Lynnwood, WA: 1 Employee Job Reviews by Real Employee working in Lynnwood, WA Area

"I started working with the local phone company when it was GTE, then Verizon, now Frontier. Frontier doesn't seem to care about its current customers, only the next customer, as proven with their Priority Matrix, which says we will take care of orders first and troubles second. They are laying off employees left and right. We don't get any formal training on the systems we have to take care of. The quality of the products we install is substandard. They don't keep up on our State requirements, like First aid and flagging, even when we mention something about it. Upper management does not answer any questions and does not address any issues, they just have some lackey in the corner write everything down, then I guess they file it in the round file later that day, because we never hear anything back. The people that can make the decisions and effect change won't, because Frontier will fire them if they are wrong. I guess it's better to not make a decision at all than be wrong at this company. Their processes waste huge amounts of money, but they don't seem to care, once again going back to nobody being willing to make a decision, or make a change for fear of getting fired."