333 Customer Service Associate Reviews
Submit a ReviewPlease give us a one liner to describe this review.
"The worst job I have ever had."
What do you like about working at Max & Erma's?
"I liked the money I made but the Job was horrible."
Do you have any tips for others interviewing with this company?
"I would not recomend anyone to apply to this company."
What don't you like about working at Max & Erma's?
"I did not like the staff or the decisions that the staff members felt were fair."
What suggestions do you have for management?
"They really need to listen to the people they are in charge of, because they may have better solutions top problems."
Please give us a one liner to describe this review.
"At Lowe's there is a poor peer work ethic and little support to help upward growth."
What do you like about working at Lowe's?
"I liked the fact that I was not stuck in a cubicle every day."
Do you have any tips for others interviewing with this company?
"When you interview for a job at Lowe's, the biggest thing you should remember is the regurgitation of simple mnemonic devices that they have on the walls in the employee areas. For example: IMPACT (I= initiate contact, M= make assessment, P= provide assistance, A= add on sales, C= close the sale, T= thank the customer). Simple things like that are your key to getting a job."
What don't you like about working at Lowe's?
"I did not like the fact that Lowe's management was more worried about cutting hours than keeping the employee workforce happy and content. The manager and regional manager are so focused on nickel and diming the employee's hours that they force each employee to be worked too hard. The short-term gain from cutting hours is nothing in comparison to the long-term benefit of having consistent and happy coverage from employees who are not overworked."
What suggestions do you have for management?
"The job of management is to help implement processes that would make the workplace run and produce better. However, implementing ideas from the top down ruins this process. An idea from the top does not take into account how it affects the lower employees. The managers would do well to ask the employees how to improve on a situation and then implement the ideas. All-in-all, management needs to spend more time listening to people below them. Otherwise they are going to lose key workers, due to overworking and lack of attention to needs."
Please give us a one liner to describe this review.
"Great company, fine job. I would still work there if I hadn't moved."
What do you like about working at Lands' End?
"Great products that you can really commit to selling to callers."
Do you have any tips for others interviewing with this company?
"Enjoy that employee discount, and working for a great company."
What don't you like about working at Lands' End?
"Job can get tedious and repetitive, especially at peak times.."
What suggestions do you have for management?
"Better chairs, or anything else to make things more comfortable for what can be a long shift."
Please give us a one liner to describe this review.
"I've had a good experience with Lowe's."
What do you like about working at Lowe's?
"Lowe's is always working on something new to improve the way we service customers."
Do you have any tips for others interviewing with this company?
"When Lowe's interviews, they ask questions of how you work together with others and how you would handle certain situations."
What don't you like about working at Lowe's?
"I don't like some of the policies that we have that the company does not follow at the customer service desk."
What do you like about working at Farmers?
"The benefits and I get to work from home. That's it."
Do you have any tips for others interviewing with this company?
"Be ready to never be good enough! They like to raise the standards."
What don't you like about working at Farmers?
"The expectations are way too high and there is little incentive beyond job insecurity."
What suggestions do you have for management?
"Offer more opportunities for working up the ladder without a degree."
What do you like about working at Verizon Communications?
"Verizon has great pay and benefits. I like having my own desk."
Do you have any tips for others interviewing with this company?
"Make sure to be flexible when it comes to scheduling. Expect to work nights, weekends and holidays. Expect mandatory overtime."
What don't you like about working at Verizon Communications?
"Everything that I do in my job is micromanaged. Verizon only cares about stats and numbers, and not the happiness of the employees or customers. The schedules we are offered are horrible, and we are also forced to work mandatory overtime quite often."
What suggestions do you have for management?
"I would have the contractors work the nights, weekends and holidays. I would hire more employees and not force mandatory overtime on the employees. I would also have a Monday through Friday work week for the actual Verizon employees."
What do you like about working at Blue Cross Blue Shield?
"I like the people - the members who call and my coworkers."
Do you have any tips for others interviewing with this company?
"It's not an easy job. Besides having the maniacs yelling at you on the phone, when you're hired there's eight weeks of training, where people will prance in the room and tell you about your imminent crashing that ends in tears. Once you get on the phone, it's fine for a while, but when you're deemed knowledgeable, they toss you into the deep end and hope you don't drown."
What don't you like about working at Blue Cross Blue Shield?
"I dislike the fact that we were used to answering one company's phone calls, to now we're bouncing all over the place. The work has increased and we've got less time to accomplish it. Because of that, and because we're all over the building now, we get daily emails from other managers wondering what happened to things we were working on."
What suggestions do you have for management?
"Fix the insurance (oh, the irony!), undo some of the draconian policies implemented recently, and find real ways to make people enjoy going to work again."
What do you like about working at PNC Financial?
"It's alright. I like that I am able to recognize customers that frequent our branch."
Do you have any tips for others interviewing with this company?
"Do your homework and find what comparable positions at other institutions are paying. PNC does not pay the median salary."
What don't you like about working at PNC Financial?
"The lack of upward mobility. The lack of discipline for employees who do not do their jobs or show up for work. It creates resentment towards management."
What suggestions do you have for management?
"Make it more about your employees and less about the customers. Your numbers won't matter if you're bleeding employees."
What do you like about working at PNC Financial?
"Enjoy some coworkers. Busy atmosphere. Regular hours for the most part."
Do you have any tips for others interviewing with this company?
"Ask for the money! They don't pay as much as other banks."
What don't you like about working at PNC Financial?
"Management is unpleasant to work with, and everyone notices. Pay is very low compared to the workload and the pace of our branch."
What suggestions do you have for management?
"I would not be all about the numbers. Employees are more motivated if you care about them and show them how to do things, rather than tell him what to do."
What do you like about working at Kohl's?
"I like the flexibility to help the customer out in different ways in each scenario."
Do you have any tips for others interviewing with this company?
"I would let them know how hard the retail environment is."
What don't you like about working at Kohl's?
"The customers are very rude and scam the system a lot."
What suggestions do you have for management?
"I would not micromanage employees as much as they do now."
What do you like about working at Magicstreet?
"It was quiet and usually slow paced. I also had a certain amount of independence to make some decisions and take initiative."
Do you have any tips for others interviewing with this company?
"It might look cushy to get paid minimum wage to sit and read a book, process a few sales, open the store or close, but the price in working a job that requires nothing out of you will not be something you want to pay for in self-esteem. Doing this review made me realize that I really would've rather cleaned toilets, because it would of been a job done. I learned that a *little bit* of stress is a good thing. It keeps me interested and challenged, which would make me an asset to any business."
What don't you like about working at Magicstreet?
"Taking initiative was a requirement for the job, because you were the only one there and you needed to approach anyone who came in to talk to them and describe any sales. Employees were not given information about changing prices. Price tags would fall off and the information was usually not written down. My boss didn't use computers, (we were given a calculator and wrote the receipts) so it wasn't stored there either. If you had questions you had to call and in that time, sometimes you would lose the customer. Employees would often guess the price of an item at a reasonable number only to learn that we were off. Employees were not given information about customer dissatisfaction with exchanges or returned merchandise. Any disputes were to be handled over the employee's cell phone and to hand over your phone to the customer and back. The boss was not happy about money given back for returned broken merchandise, which was at least 80% of the returns. Customers were understandably angry about wasting their money on overpriced cheap quality merchandise that then broke on them. This company taught anyone who encountered it the true meaning of Buyer Beware."
What suggestions do you have for management?
"I would of given my business a name that indicated what I sold, I would of chosen products that were of a better value, I would of organized my store to make it look neat and concise, I would of had store meetings and store trainings that detailed product information, price changes, sales changes, new store policies and clear expectations of what I wanted out of my employees. I would take business classes and receive coaching if I needed help."
What do you like about working at Walmart?
"I like some of the people I work with and some of the customers are really nice. I love when I can help a customer and getting positive feedback"
Do you have any tips for others interviewing with this company?
"Before applying go in and look around take note of how the store is run, how busy it is how many people working, if managers are walking around. If it looks good apply, if not don't even bother."
What don't you like about working at Walmart?
"Too many managers, no communication, blame game, lazy coworkers, favoritism, incompetence, policy changes too often with no communication or guidelines, no positive feedback, overworked and understaffed, unreasonable customers"
What suggestions do you have for management?
"I would let the stores make the schedules so they can work more with their employees and so they can have enough people to take care of customers. I would give good employees positive feedback and make sure everyone gets reward when we are accident free not just who ever happens to be there at the time. I would back my employees up when they are dealing with a difficult customer and not let them be treated like garbage."
What do you like about working at Magicstreet?
"Taking initiative was a job requirement and I enjoyed being independent. I could take charge because I was the only one there and I had to. The environment was a majority of the time laid back and quiet. It was stable. Job duties didn't change much and neither did store procedures."
Do you have any tips for others interviewing with this company?
"If a job looks really easy and lazy then it will also barely pay minimum wage, because it will require nothing out of you. These jobs test your self-worth and they give you and idea of the job stress to skill out-put ratio. A *little bit* of stress makes things interesting and at least challenging."
What don't you like about working at Magicstreet?
"A majority of the time I communicated with my boss on the phone, sometimes he would show up and leave either right before or after my work shift, he had other employees at other stores come by and pretend to be employees to spy on me and every three months or so I'd see him in person. There were conflicts between me and customers because they had questions about prices, products, sales, exchanges and returns-that were all constantly changing. They believed that they were being lied to and cheated out of their money. I was told to refuse any returns especially broken merchandise. About 80% of returns were all broken and a good chunk of the returning customers were belligerent. I was told to call my boss so that he'd have the final say and to even hand over my cell phone to the customer, who couldn't understand him, because when he got nervous his accent got thicker. I took charge where, basically I thought I could get away with it, but I left a wake of returned broken items, money given back and an angry boss who I swear would fire me at any moment, but never did. Thankfully, customers got smart and just wouldn't shop there. Although the Christmas season brought in people who didn't know better and those who were desperate."
What suggestions do you have for management?
"I would have been very specific about the genre of products that I wanted to sell and it would be in my business' name. I would of sought better quality items. I would have been more organized about what I wanted and expected out of my employees. I would have found anyway possible to explain what I wanted them to do and how to do it. I would have had team meetings. I would not have been afraid to grow, try new things, implement technology, build my business skills and/or seek business consulting."
What do you like about working at ING?
"Knowledge gained, benefits, paid time off, paid volunter time off"
Do you have any tips for others interviewing with this company?
"Please be prepared to learn a great deal and embrace change."
What don't you like about working at ING?
"There is little opportunity for advancement. There is very low pay."
What suggestions do you have for management?
"I would allow employees working from home the opportunity to become more engaged with the business and other employees via various avenues."
What do you like about working at AT&T?
"Helping customers and the people I work with is a great way to keep my mind active."
Do you have any tips for others interviewing with this company?
"Run while you still can. If you want no growth potential, poor pay and micromanagement, this might be the place for you."
What don't you like about working at AT&T?
"The corporate culture is terrible! Morale is very low, metrics to meet are unrealistic, the pay is poor, and there is no upward growth."
What suggestions do you have for management?
"Employ metrics that are truly geared at the customer, be more in-tune with employees and what it really takes to do the job, and upgrade the ethics in how customers and employees are treated."
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