333 Customer Service Associate Reviews
Submit a Review"Not too much I can hate. I love talking with the people and helping them solve their problems and getting what they need"
"I love being able to help customers find the products that they need and what makes them feel good. It is amazing being able to have someone come in the store unhappy and then by the time they leave they feel great. I don't really like when you have customers that are unhappy no matter what you do for them, it is frustrating doing everything you can to make someone happy and it just doesn't help, but in the end as long as you know you did everything you could, that it all you can do."
"Interactions with a diverse group of customers were interesting."
"I love helping others, I'm not exactly a care giver, however I receive the satisfaction of knowing I was able to assist someone in a timely courteous manner with the accurate knowledge of the product. What I hate about it is when others do not strive to achieve the same goal, no one likes to be treated poorly and when you agree to accept a customer service position you are ultimately telling the employer that you are going to treat the customer as you wish to be treated, and when you fall short of that goal it's unfortunate for the company."
"Overall it's really not a bad job but I feel that I am capable of so much more than retail. Hours at the job is really unbearable. A lot of the work is not challenging. What I do like about the job is to socialize with customers and coworkers."
"Serving customers I like, and there is nothing I don't like."
"I love this since I had a chance to meet new people every day and there ain't anything I didn't like, but only thing was this job wasn't something related to my field."
"The environment in the paint department is always changing, making work more exciting and giving me more to look forward to. I enjoy solving customer problems, whether with design or product use, and equipping them with everything they need to get the job done. It is not, however, what I imagine to make a career out of."
"I love helping customers and taking care of their needs, However I hate it when I come across rude customers that don't want to cooperate."
"I am a very big fan of anything technology based so as soon as I was moved to Digital Sports I really showed everyone what I was good at. This also gave me the ability to work very well in team projects and interact with different customers every day increasing my communication skills since this is a big tourist location. The only thing I hate if I can even say that is the fact that our systems and computer tools are a bit behind and often causes problems."
"Too much weight on executive decisions, not enough on employee decisions."
"The easy going environment."
"I loved helping my customers."
"Nothing much to love about it. I hate that I'm not more involved which in return makes the job less meaningful."
Please give us a one liner to describe this review.
"I never get a paid 15 minute break and I have worked her for over a year."
What do you like about working at Toys R Us?
"Its a fast paced environment, there are nice people who work there."
Do you have any tips for others interviewing with this company?
"Go to a better job. The starting pay at walmart is a lot higher."
What don't you like about working at Toys R Us?
"There are no breaks, after a 8 hour shift you get one lunch break. The environment sucks and the management is awful."
What suggestions do you have for management?
"Be brighter. Do not hire out of the company, promote those inside the company."
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