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Lowe's Employee Reviews for Customer Service Associate

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Customer Service Associates at Lowe's give their company a 3.6 out of 5.0, while the average rating for Lowe's is 3.7, making them 3% less happy than every other employee at Lowe's and just as happy as every other Customer Service Associate on CareerBliss - the happiest Customer Service Associates work for Gander Mountain.

17%
48%
26%
4%
4%
3.6
Average Rating
(based on 23 Customer Service Associate Review Ratings)
Customer Service Associate
in Beaufort, SC

"I worked there for a year and the people there were nothing short of spectacular"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 5 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Customer Service Associate
in Hagerstown, MD

"I've worked at the North Hagerstown Lowes for three consecutive summers. The other employees there are very welcoming! They welcomed me with open arms, and I consider myself part of the team now. I recommend the job to anyone who needs one."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 4 / 5

Average Customer Service Associate Ratings in the Past 10 Years

Year Salary
2011 $3
2012 $3
2013 $3
2014 $3
2015 $2
2019 $3
2020 $4
Customer Service Associate
in Gaithersburg, MD

"Lowe's is an okay place to work for a while if you need time to figure stuff out. Coworkers are all nice and managers are understanding but there's basically no way to advance your career and it gets very irritating working in a retail environment after a few months i.e. most employees look like they would be rather doing anything else."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 1 / 5
Support You Get 2 / 5 Rewards You Receive 5 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 4 / 5
Customer Service Associate

"A terrible place to work full-time if you are a family person and have a life outside of work. Lowe's would not allow me one night a week for me to be with my youth group. The schedule is awful; 3 different shifts (morning, afternoon, evening) worked each week. This is extremely tiring and unhealthy to the body to not have a normal sleeping and eating schedule. If you work the sales floor you do a lot of housekeeping and returns, and then try to help the customer. But Lowe's does not make that easy with the limited amount of stock on hand and the lack of any training regarding products and installation services. The amount of shoplifting is tremendous. You will pick up several empty packages every single shift. Several store and department managers recently left this particular store in the past month and a half, some took demotions, however turnover has been very high (greater than 50% of people I started with are gone). Last but not least, inventory count is ludicrous (for lack of stronger word) and so you cannot count, literally, on the outdated DOS driven computer system. Lowe's has no idea how much stock they have in their stores."

Person You Work For 3 / 5 People You Work With 5 / 5 Work Setting 2 / 5
Support You Get 1 / 5 Rewards You Receive 4 / 5 Growth Opportunities 2 / 5
Company Culture 1 / 5 Way You Work 2 / 5

Average Lowe's Attributes by Customer Service Associate

Company Culture
3.4
Growth Opportunities
3.1
People You Work With
4.4
Person You Work For
3.8
Rewards You Receive
3
Support You Get
3.5
Way You Work
4.1
Work Setting
3.5
Customer Service Associate
in Starkville, MS

"Worked part-time at Lowe's from 2011-2014."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Customer Service Associate
in Santa Clarita, CA

"I have worked for lowes for about 6 years. I feel that they are a average company. I feel that its a good job but not a career. I'm looking for a career and somewhere I can grow and move up."

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 1 / 5 Growth Opportunities 4 / 5
Company Culture 3 / 5 Way You Work 3 / 5
Customer Service Associate
in Fredericksburg, VA

"Lowe's has been an excellent job for me as a part time associate going through college. My supervisors are always willing to offer extra assistance and training if needed and work with my schedule so that I can get everything I need for school finished. Now that I am seeking full time employment, it is becoming harder to work with them and meet my goals. I recommend that anyone seeking employment with Lowe's applies knowing that moving up within the company is easier said than done."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Customer Service Associate
in Clarksville, TN

"I have worked for Lowe's since 2011 and it was the best job for someone in college who needed to make a decent living."

Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Customer Service Associate
in Orangeburg, NY

"I've worked for Lowe's for almost 3 years. It's a great job to have during college and the employees are all very friendly and helpful. As great as this job has been, it's time for me to move on and pursue a position in my career field."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 1 / 5 Growth Opportunities 5 / 5
Company Culture 2 / 5 Way You Work 5 / 5
Customer Service Associate
in Warrington, PA

"Lowe's can provide new experiences working with homeowners and contractors."

What do you like about working at Lowe's?

"I like working with my coworkers at Lowe's and helping customers with home improvement opportunities."

Do you have any tips for others interviewing with this company?

"Be positive and be yourself. Being honest is being helpful in any retail environment."

What suggestions do you have for management?

"Consider the talent in the company for advancement to help retain talent within the company."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 4 / 5 Way You Work 4 / 5
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