Working at Aetna in Plantation, FL: 2 Employee Job Reviews by Real Employee working in Plantation, FL Area

"Starting in March 2013, I hoped that my move to Aetna would have been a positive experience. It was initially very bland, training consisted of side by side observation and online courses. There was absolutely no interaction with anyone in the training department. Aetna makes a lot of hype about "The Aetna Way". Supposedly it is the organizational values. The Aetna way was mentioned during any corporate functions, but when an individual attempts to stand by those principals they are anywhere from looked down upon to being targeted for removal from the organization. In particular if it doesn't match with what the current leaders have implemented. Their intra-net is a complete spaghetti of old and new information inner connected in such a way that depending on what website you start on you may get a different answer to the same question, and no way to tell once you get the answer if it is the current resolution or not. Example: Searching for an answer on how to handle a complaint the result was to do a, b, c. So I did a, b, and c. 2 days later I was told that was incorrect, and that the complaint should have been taken to the manager for them to handle. So I referenced where I got the answer and advised that I understand the answer you provided, but how can we get the information updated so that no-one else creates the same error? That was supposedly one of the 'Aetna way' values. I was told that I had the answer and so that was all I needed to concern myself with. (Note: it never was corrected) The business has employees electronically sign literally tens of documents saying that the employee understands x or y. All of which provide Aetna ultimate deniability. The organization I supported cancelled their contract so I as moved to another team who happened to be in Portland Oregon. My first supervisor was accessible, encouraging, and she met with all of us every month. This new supervisor didn't meet with us on any type of schedule other than annually."