Aetna

(226 reviews) Submit Review

CEO: Karen S. Lynch
Founded: 1853 (171 years old)
Company Size: 45,000 - +
Industry: Insurance Carriers
Headquarter: Hartford , CT
Website: https://www.aetna.com/

Aetna: Latest Job Openings, Reviews and Ratings & Profile wise Salary Distribution

We've calculated that the average salary at Aetna is $41K based on 1,799 user-submitted salaries A total of 226 Aetna employees gave Aetna an average happiness rating of 3.9 out of 5.0.

At A Glance

226 reviews

Aetna Salary Distribution

See all 1,799 Aetna salaries

243 Customer Service Representatives from Aetna submitted salaries.

$33K Administrative Assistant

$30K Pharmacy Technician

$34K Care Management Associate

$48K Executive Assistant

$80K Equipment Services Project Manager

$29K Customer Service Professional

$83K Senior Application Developer

$59K Nurse

$45K Senior Administrative Assistant

Aetna Reviews and Ratings

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BlissScore 3.9

35%

38%

19%

View all 226 Aetna Reviews »

1 Customer Service Specialist from Aetna submitted reviews

1.8 Starting in March 2013, I hoped that my move to Aetna would have been a positive experience. It was initially very bland, training consisted of side by side observation and online courses. There was absolutely no interaction with anyone in the training department. Aetna makes a lot of hype about "The Aetna Way". Supposedly it is the organizational values. The Aetna way was mentioned during any corporate functions, but when an individual attempts to stand by those principals they are anywhere from looked down upon to being targeted for removal from the organization. In particular if it doesn't match with what the current leaders have implemented. Their intra-net is a complete spaghetti of old and new information inner connected in such a way that depending on what website you start on you may get a different answer to the same question, and no way to tell once you get the answer if it is the current resolution or not. Example: Searching for an answer on how to handle a complaint the result was to do a, b, c. So I did a, b, and c. 2 days later I was told that was incorrect, and that the complaint should have been taken to the manager for them to handle. So I referenced where I got the answer and advised that I understand the answer you provided, but how can we get the information updated so that no-one else creates the same error? That was supposedly one of the 'Aetna way' values. I was told that I had the answer and so that was all I needed to concern myself with. (Note: it never was corrected) The business has employees electronically sign literally tens of documents saying that the employee understands x or y. All of which provide Aetna ultimate deniability. The organization I supported cancelled their contract so I as moved to another team who happened to be in Portland Oregon. My first supervisor was accessible, encouraging, and she met with all of us every month. This new supervisor didn't meet with us on any type of schedule other than annually.

2 Benefits Consultants from Aetna submitted reviews

Clear out your department, middle and upper management. Learn to communicate more with your employees and show them some actual appreciation. Look at their contributions and reward accordingly. Quit looking at your people as a number, if you continue to do so, allow them some representation such as a Union. Remember, the employees are the front line that is making the management look good, so that the Board of Directors can boast to the shareholders what a terrific job they are doing. Promote managers internally rather than through outside sources. Train your staff, if necessary, as these will make better managers, considering they have the knowledge of their department. Currently, the majority of your managers do not know how to manage properly as there are no people skills, but suppose that is what Top management wants.

37 Anonymous Employees from Aetna submitted reviews

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Aetna Careers & Info

Aetna is a leading healthcare insurance provider in the United States and a Fortune 100 company. Their mission is to provide health and financial security to the public via affordable and effective health care. Aetna has a network of doctors, hospitals, employers, patients, and other officials with whom they work to help achieve their mission. They are successful in that they have annual revenue of about $34 billion. The company is built on a historical success as it began in 1853.
Their services overreach across a variety of different health areas, including medical, behavioral, disability, long-term, pharmaceutical, and more. They are also working to improve the US health care system as a whole via Aetna health care initiatives, including a political action committee.

Aetna Careers

The following are some Aetna career types: • Actuarial • Behavioral Health • Finance • Claims and Customer Service • Health Informatics • Global Opportunities • Human Resources • Health Informatics • Nursing • Pharmacy Mail-Order Delivery • Underwriting • Sales and Distribution Management

Aetna Culture

If you’re interested in an Aetna career, hiring managers have very specific criteria for values. These include: integrity, quality service and value, excellence and accountability, and employee engagement. Working at Aetna means that you must aim to maintain strong passion, exceed customer expectation, invest in their employees, and use innovative techniques to better the community as a whole. Check out the Aetna’s open positions on our jobs page.

What jobs pay the most at Aetna?

Vice President is the highest paying job at Aetna at $161,000 annually.

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