Aetna
3.9 (167)
Industry: Insurance Carriers - HQ: Hartford, CT

Aetna Customer Service Representative Reviews

While the average rating for Aetna is 3.9 out of 5.0, Customer Service Representatives at Aetna give their company a 3.4, making them 14% less happy than every other employee at Aetna and 8% less happy than every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for Raley's.

See all Aetna reviews »
1
3
3
1
0
3.4
Average Rating
(based on 8 Customer Service Representative Review Ratings)
Aetna JobsView All »

15 Customer Service Representative Aetna Reviews and Ratings


Customer Service Representative
Posted last year in Pittsburgh, PA

"It was not good experience."

What do you like about working at Aetna?

"I liked the people I worked with in the call center."

Do you have any tips for others interviewing with this company?

"I would advise to be very time oriented. Pay attention in the classes."

What don't you like about working at Aetna?

"The time restrictions were very strict. It was counted by seconds."

What suggestions do you have for management?

"I feel they should explain the time restrictions better. They need to have better resources to do the job. Some situations take longer than others."

Rewards You Receive 3 Work Setting 2 Person You Work For 3
Way You Work 3 Support You Get 3 Company Culture 3
People You Work With 4 Growth Opportunities 2

Average Customer Service Representative Ratings in the Past 2 Years

Year Salary
2011 $3
2012 $2
Customer Service Representative
Posted this month in Fresno, CA

What do you like about working at Aetna?

"The people working here are all stuck in the same situation, so everyone at least attempts to make things interesting"

Do you have any tips for others interviewing with this company?

"spend more time networking than you spend actually being good at your job, and never miss more than 1 day unexpectedly in a two year span if you actually want to move up in the company"

What don't you like about working at Aetna?

"People on the lower level jobs are treated by their numbers, not like human beings with potential"

What suggestions do you have for management?

"Focus on improving the morale of employees, reduce turnover and hire more from within"

Support You Get 3 Work Setting 4 Rewards You Receive 2
Way You Work 1 Growth Opportunities 1 People You Work With 3
Person You Work For 2 Company Culture 2

Average Aetna Attributes by Customer Service Representative

Company Culture
3.1
Growth Opportunities
2.1
People You Work With
4.4
Person You Work For
3.6
Rewards You Receive
3.4
Support You Get
3.7
Way You Work
3.5
Work Setting
3.5
Customer Service Representative
Posted 2 years ago
Rewards You Receive 4 Person You Work For 3.6 Company Culture 3
Work Setting 4.2 Way You Work 4 People You Work With 4.4
Support You Get 4.9 Growth Opportunities 1.1
Customer Service Representative
Posted 2 years ago
Support You Get 5 Rewards You Receive 4.9 Person You Work For 4.9
Growth Opportunities 2 Way You Work 2.7 Work Setting 3.9
People You Work With 4.3 Company Culture 3
Customer Service Representative
Posted 2 years ago
Company Culture 2.9 Support You Get 2 Work Setting 3
Growth Opportunities 1.1 People You Work With 4.9 Person You Work For 4
Rewards You Receive 2.2 Way You Work 3
Customer Service Representative
Posted this month
Person You Work For 5 Way You Work 5 Company Culture 5
People You Work With 5 Work Setting 5 Growth Opportunities 4.9
Support You Get 5 Rewards You Receive 5
Customer Service Representative
Posted 3 years ago
Growth Opportunities 1.1 Way You Work 4.9 Company Culture 2
People You Work With 4.9 Rewards You Receive 2 Person You Work For 3
Support You Get 2.5 Work Setting 3
Customer Service Representative
Posted 3 years ago in Plantation, FL
People You Work With 4.4 Growth Opportunities 3.8 Way You Work 4.4
Rewards You Receive 4.1 Work Setting 3.2 Company Culture 3.6
Person You Work For 3.1 Support You Get 4.1
Customer Service Representative
Posted 4 years ago in Southfield, NB

"one of the best places"

What do you like about working at Aetna?

"The company had great benefit. The staff was execellent and I learned a great deal while employed there"

Do you have any tips for others interviewing with this company?

"Stay professional and present your best attributes first. Tell the interviewer what you can do for the company."

What don't you like about working at Aetna?

"I was disappointed when the company lost their contract that they had a for 28 years to another company."

What suggestions do you have for management?

"Always be professional and treat your managing team in the same professional manner. A productive team is a happy team."

Customer Service Representative
Posted 4 years ago

What do you like about working at Aetna?

"I like the environment and the people I worked with"

What don't you like about working at Aetna?

"Advancement"

What suggestions do you have for management?

"Training to develop the people that already work in the company"

We noticed that your web browser is outdated!

Update your browser to have a more positive job search experience.

Upgrade My Browser

×